Refund and Cancellation Policy

Effective Date: 10/01/2025

At Indraprastha Spa Resort, Dharamshala, we strive to provide our guests with a seamless and enjoyable experience. This Refund and Cancellation Policy outlines the terms under which cancellations, refunds, and changes to bookings are handled.

1. Cancellation Policy

1. Standard Bookings:

   • Cancellations made 15 days or more before the check-in date: Full refund.
   • Cancellations made 7 days – 14 days before the check-in date: 50% refund.
   • Cancellations made 4 days – 6 days before the check-in date: 75% refund.
   • Cancellations made 3 days or less before the check-in date: No refund.

2. Non-Refundable Rates:

   • Bookings under promotional or discounted rates are non-refundable.

3. Early Departures:

   • No refunds will be provided for early departures after check-in.

2. Refund Process

• Refunds will be processed to the original payment method used during booking or the preferred payment method by the guest.
• It may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

3. Modification of Bookings

• Changes to booking dates or room types are subject to availability and may incur additional charges.
• Modifications must be requested at least 3 days prior to the check-in date.

4. No-Show Policy

• Guests who do not check in on the scheduled date without prior notice will not be eligible for a refund.

5. Force Majeure

• In case of unforeseen events such as natural disasters, pandemics, or government restrictions, we will provide flexible options, including rescheduling or partial refunds, at our discretion.

6. Contact for Cancellations and Refunds

For any inquiries or requests related to cancellations or refunds, please contact:

• Email: iphotelshp@gmail.com
• Phone: 7006656161
• Address: Indraprastha Spa Resort, Dharamshala, Himachal Pradesh, India

By booking with Indraprastha Spa Resort, you agree to the terms outlined in this Refund Policy.